Return & Refund Policy

1. Definitions and key terms

Company means Tectri Online Store trading as Tectri Online, a registered Zambian sole trading business at 11962 Off Ngwerere Road, Ngwerere, Lusaka, Zambia.

Customer means the person or entity placing an order or purchasing a product.

Device means an internet-connected phone, tablet, computer or similar device.

Service means the online shopping and related services provided by Tectri Online.

Website means www.tectrionline.com.

You means a person or entity using our Website or Services.

2. Return window

Defective products may be returned within 7 days of delivery. Requests after 7 days may not be accepted unless a longer period is required by applicable law.

3. Eligible returns

Only defective items are eligible. Change of mind, incorrect selection, normal wear and tear, misuse, accidental damage or damage caused after delivery are generally not eligible.

Contact us before sending an item back. We may ask for the order number, photographs or video of the defect and other reasonable information.

4. Inspection and approval

Returned products are inspected after receipt. If the product is confirmed defective and the return is approved, we will process the applicable refund.

5. Refunds

Approved refunds are made to the original payment method, where reasonably possible. Processing time can vary by the payment provider or financial institution.

6. Cancelled or unavailable orders

If we cannot fulfil a paid order because of stock or another fulfilment issue, we will notify you and, where applicable, refund the amount paid using the original payment method.

7. Shipping and delivery damage

If an item arrives damaged, contact us promptly with photographs or other evidence so that we can assess the issue and determine an appropriate resolution.

8. Your consent

By using our Website, creating an account, placing an order or making a purchase, you acknowledge this policy and agree to its terms.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact us

Tectri Online Store trading as Tectri Online
11962 Off Ngwerere Road, Ngwerere, Lusaka, Zambia