Help centre
Frequently Asked Questions
Quick answers about shopping, payments, delivery, order tracking and support.
What payment methods do you accept?+
We support MTN Mobile Money, Airtel Money, card payments and Cash on Delivery where available.
Do you deliver outside Lusaka?+
Yes. We support nationwide delivery through delivery partners, including Zampost for locations outside our same-day Lusaka service area.
How quickly will my order be dispatched?+
Orders in Lusaka can be dispatched the same day when fulfilment and product availability allow. Nationwide delivery timing depends on destination and courier service.
How can I track my order?+
Sign in to your account and open your order history to view order status and available delivery updates.
What happens after I pay?+
After successful payment, your order is confirmed and you receive a notification. You will then receive further updates as the order is processed, dispatched and delivered.
Can I use Cash on Delivery?+
Cash on Delivery is available for eligible orders and locations. The option will appear during checkout when available.
How do I contact Tectri Online?+
Use the floating chat button, WhatsApp, email, or the Contact Us page. For order support, include your order number where possible.
Can I cancel an order?+
Cancellation depends on the current order status. Contact us as soon as possible so the team can check whether the order can still be cancelled.
Still need help?
Contact Tectri Online